Terms & Conditions

Welcome to POCKTR. By placing an order on our website, you agree to the Terms & Conditions below. Please read them carefully.

1. General

POCKTR (“we”, “our”, “us”) sells premium pouch storage products through our online store. By making a purchase, you agree to these Terms, our Privacy Policy, and any other policies shown on our website.

2. Orders & Fulfillment

All orders are processed within 1–2 business days.
Products are shipped directly from our fulfillment partners. Availability may vary depending on stock levels.

If an item becomes unavailable after your order is placed, we will contact you with an alternative or issue a full refund.

3. Shipping & Delivery

Shipping times vary based on destination and carrier. Estimated delivery times are shown at checkout but are not guaranteed.

Once your order is shipped, you will receive a tracking link via email.

We are not responsible for delays caused by:

  • Customs

  • Carrier issues

  • Incorrect or incomplete addresses entered at checkout

  • Unforeseen logistical disruptions

If tracking shows a delivery issue, contact us — we will help resolve it with the carrier.

4. Returns & Refunds

We want you to be satisfied with your purchase.

We accept returns or issue replacements only if the product arrives damaged or defective.

To request a replacement:

  • Contact us within 7 days of delivery

  • Provide your order number and photos of the issue

We do not accept returns for:

  • Normal wear and tear

  • Buyer’s remorse

  • Incorrect address provided by the customer

  • Delay caused by the shipping carrier

If a shipment is lost or severely delayed, we will work with the carrier to resolve the issue.

5. Product Information

We aim to provide accurate product descriptions, images, and pricing.
However, minor variations in color, finish, or packaging may occur.

If we discover an error in pricing or product details, we may cancel the order and issue a refund.

6. Customer Responsibilities

You are responsible for:

  • Providing accurate shipping details

  • Tracking the order once shipped

  • Receiving the package at the provided address

If a package is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply.

7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability for any claim related to your order will not exceed the purchase price of the product.

8. Changes to Terms

We may update these Terms at any time.
Any changes will be posted on this page.
Your continued use of our website means you accept the updated Terms.

9. Contact

For questions, support, or issues with your order, contact us:

📧 [email protected]